Can I get an answer to technical questions related to engine tuning and the Emot products ?
Yes, feel free to ask. I have 30 years of two stroke engine experience. Sharing knowledge is a major part of our "we race, you get the results" philosophy. Please use email and add all relevant information to the question.
Do you have my product in stock?
On each individual product page there is a stock level indicator to show what is available. We do also display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a mail to find out when new stock will be arriving.
How does shipping work?
Orders are shipped from our headquarters in Meeden via PostNL's global services. Most parcels come with a tracking code, allowing us to trace them in case of any issues. Please note that shipping may not always occur the next day, depending on how busy we are and whether parts need to be assembled before shipping.
How high are the shipping fees?
This question is hard to answer because we ship worldwide.
Basically we only charge the real postal costs and no added parcel material costs.
Can I track my order?
Yes, most of our shipments come with a tracking number, which allows you to monitor the status of your order from dispatch to delivery.
What happens if my package gets lost during shipping?
While the risk of shipping is the buyer’s responsibility, we will always assist in finding a solution. We will do our best to track the package and resolve any issues as quickly as possible.
What payment methods do you accept?
We offer a wide range of payment options to make your purchase convenient and secure. You can pay using:
- Credit Card (Visa, MasterCard, American Express)
- iDEAL
- Apple Pay
- PayPal
- SEPA Direct Debit
- EPS
These options ensure that you can choose the most suitable and reliable payment method.
Are my payments secure?
Yes, we prioritize the security of your payments. All transactions are processed through secure, encrypted systems that comply with the highest security standards. We work with trusted payment providers to guarantee that your payment information is safe.
What does "fees" on my invoice mean and why do I have to pay that ?
Convenient payment has a price. We are living in a high volume world, but racing parts are typically low volume and highest material quality.
This puts a lot of pressure on the margins. Therefore I am forced to charge the online payment costs to my customers.
What is EMOT Racing's mission and vision?
Our mission is to provide high-quality racing products that meet the unique needs of our customers. We aim to improve performance, reliability, and competitiveness while being a trusted partner for racers worldwide. Our vision is to continue innovating, growing, and delivering products and services that exceed customer expectations.
What is the background of EMOT Racing?
EMOT Racing was founded in the 1990s by Martijn Stehouwer, who turned his passion for motorsports into a successful business. What began as a personal hobby quickly grew into a dedicated company with extensive experience in tuning two-stroke engines for racing.
Why should I choose EMOT Racing products?
At EMOT Racing, we offer innovative, high-quality racing products designed to enhance the performance of your vehicle. Many of our products are tailor-made for our EMOT Racing team bikes, ensuring the highest level of performance and reliability.
Do you offer custom solutions for my racing needs?
Yes, we understand that every racer has unique requirements. That's why we provide custom solutions tailored specifically to meet your needs, ensuring you get the best performance possible from your vehicle.