Privacy Policy

Privacy Policy Emot Racing Parts

Effective date: Juni 1, 2024

Emot Racing Parts (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your personal information, as well as your rights regarding that data.

By using our website www.emot.nl (“the Website”) and services, you agree to this privacy policy. We encourage you to read this document carefully to fully understand our policies and your rights.

1. Who are we?

• Company Name: Emot Racing Parts
• Address: Hereweg 197 A, 9651AG Meeden
• Email: info@emot.nl
• Phone Number: 0031-(0)522451991
• Data Protection Officer: Martijn Stehouwer, email: stehouwer@emot.nl

• KvK-nummer (Chamber of Commerce number) : 39059040

• BTW-nummer (VAT Number) : NL002029205b97

2. What data do we collect?

We collect various types of information from users for different purposes, including but not limited to:

2.1 Personal Data

This includes information that can identify you directly or indirectly, such as:

• Name
• Email Address
• Mobile Phone Number
• Social Media Profiles
• Date of Birth
• Work Address
• Home Address
• Payment Information (such as credit card numbers, bank account numbers)
• Chamber of Commerce (KvK) Number
• VAT Number

2.2 Usage Data

This data is collected automatically when you interact with our Website, such as:

• IP Address
• Browser Information
• Date and Time of Visit
• Click Behavior on the Website
• Referrer URL (the website you visited before ours)
• Device Information (such as device type, operating system)

2.3 Order and Transaction Data

When you make a purchase through our webshop, we collect the following additional information:

• Order details (such as purchased products, quantities, and order status)
• Billing and shipping addresses
• Payment details (including payment method, transaction ID, and payment status)

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, gather analytics, and show targeted advertisements. More details on cookies can be found in section 7 of this document.

3. How do we collect data?

We collect personal data in several ways, including:

• Directly from you: When you create an account, place an order, or fill out our contact form.
• Automatically: Through cookies, log files, and similar technologies when you use the Website.
• From third parties: We may receive data from third-party service providers, such as social media platforms or advertising networks, depending on your privacy settings on those platforms.

4. Why do we collect this data?

We use the collected data for the following purposes:

• Providing and maintaining our services: We use personal data to process your orders, coordinate deliveries, and provide our services.
• Order and delivery management: We collect and use your data to fulfill your purchases, process payments, and ship products to the provided address.
• Processing returns and refunds: When you return a product, we collect your return information and process any applicable refunds or exchanges.
• Managing user accounts: Data such as your email address and password are used to securely manage your account.
• Communicating with you: We use your information to keep you informed about orders, service changes, or to answer your inquiries.
• Marketing and promotions: With your consent, we may send you information about our products, services, special offers, and promotions.
• Collecting user feedback: Your experiences and feedback help us improve our services.
• Compliance with legal obligations: We may use your data to meet legal and tax requirements.

5. Payments and Security

We work with secure third-party payment processors to handle your payments. We do not store sensitive payment information such as credit card numbers on our systems. Our payment processors comply with all legal requirements for payment security and data protection.

5.1 Third-Party Payment Processors

We use trusted third-party services such as PayPal, Stripe, Mollie or other payment gateways. These companies are responsible for securely handling and processing your payment details. For more information on how your payment data is handled, please refer to the privacy policies of the payment processors.

5.2 Data Security

We use secure protocols and encryption technologies (such as SSL) to ensure that your payment data is transferred safely. However, it’s important that you also take steps to protect your own data, such as using strong passwords and ensuring your device is secure.

6. Returns and Refunds

At Emot Racing Parts, we handle returns differently due to the nature of our products, which may include both new and used items. To ensure the return process is smooth and appropriate for the specific item, it is required that customers contact our customer service before initiating a return.

6.1 Contacting Customer Service

Before returning any item, please contact our customer service team to discuss whether a return is possible for your specific product. You will need to provide the order number and order details to assist with the review.

6.2 Return Evaluation

Our customer service team will review the details of your return request and assess whether the item qualifies for return. This process is necessary due to the diverse range of products we offer, which may include both used and new items with different return conditions.

6.3 Response Time

Once your request has been received, our customer service team will review the matter and provide you with a response as soon as possible. We aim to handle all return inquiries promptly and efficiently.

6.4 Return Authorization

If the return is approved, you will receive detailed instructions on how to proceed with the return, including shipping details and any applicable conditions for product inspection or restocking fees (if applicable).

7. Cookies and tracking technologies

Our website uses different types of cookies:

• Strictly necessary cookies: These are essential for the operation of the Website and cannot be disabled.
• Performance cookies: These allow us to gather visitor statistics to improve the Website.
• Functional cookies: These cookies remember your preferences and enable personalized functionality.
• Targeting cookies: These cookies are used to show targeted advertisements that are relevant to you.

You can manage the storage of cookies through your browser settings. Please consult our [cookie policy](link to cookie policy) for more information on how we use cookies.

8. How long do we retain your data?

We do not retain personal data longer than necessary for the purposes for which they were collected, unless a longer retention period is required by law.

• User accounts: Data is retained as long as your account is active or as required for legal obligations.
• Order and payment data: Retained in accordance with tax laws and financial record-keeping requirements.
• Cookies: Cookie retention periods depend on the type of cookie and browser settings.

9. How do we protect your data?

We take technical and organizational measures to protect your personal data from loss, theft, unauthorized access, disclosure, or alteration. These measures include, but are not limited to:

• Data encryption
• Firewalls and secure networks
• Regular security audits
• Access control and authentication procedures

10. Your rights

You have several rights regarding your personal data:

• Right of access: You have the right to know what personal data we hold about you.
• Right to rectification: If your personal data is inaccurate or incomplete, you can request correction.
• Right to erasure: In some cases, you can request the deletion of your personal data.
• Right to restrict processing: You can request the restriction of the processing of your data in certain circumstances.
• Right to data portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal data, for example, for direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer at stehouwer@emot.nl. We will respond to your request within 30 days.

11. Changes to the privacy policy

We reserve the right to update this privacy policy at any time. All changes will be published on this page. We recommend reviewing our privacy policy regularly to stay informed of any updates.

12. Contact

If you have any questions about this privacy policy or your data, please contact us at:

• Email: info@emot.nl
• Phone Number: 0031-(0)522451991
• Data Protection Officer: Martijn Stehouwer, email: stehouwer@emot.nl